Last updated: 1 July 2026

Bakgat Plante is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website (bakgatplante.co.za) or make a purchase from us.

This policy is prepared in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) of South Africa, which came into full effect on 1 July 2021.

1. Who we are (Responsible Party)

Bakgat Plante
Physical address: 14 Palmer street
Dan Pienaarville
Krugersdorp
1739

Email: annetjie@bakgatplante.co.za

Phone: +27 (0) 829612733

2. What personal information we collect

When you visit our website or place an order, we may collect the following personal information:

  • Contact details — your name, email address, phone number
  • Delivery information — your physical delivery address and province
  • Order information — products purchased, order value, order history
  • Payment reference information — for EFT payments, your bank reference (we do not store card details)
  • Account information — username and password if you create a My Account profile
  • Technical information — IP address, browser type, pages visited, and cookies (see Section 8 below)

We only collect personal information that is necessary for the purposes described in this policy.

3. Why we collect your personal information (Purpose)

We collect and use your personal information for the following specific purposes:

  • To process and fulfil your orders, including packaging and shipping your plants
  • To communicate with you about your order status, dispatch, and delivery
  • To manage your account on our website
  • To respond to your enquiries or support requests
  • To comply with our legal obligations under South African law
  • To improve the performance and usability of our website
  • To send you marketing communications, only if you have opted in to receive them (see Section 6)

We will not use your personal information for any purpose other than those listed above without notifying you first.

4. How we share your personal information

We do not sell your personal information to third parties. We may share your information with the following categories of third parties, only to the extent necessary:

  • Courier and logistics providers — to deliver your order to your address
  • Payment processors — to confirm and process EFT payments
  • Website and hosting providers — who host and maintain our website (including WordPress/WooCommerce and our hosting provider)
  • Email service providers — to send you order confirmation and communication emails
  • South African authorities — if required to do so by law

Where we share your information with third parties, we take reasonable steps to ensure those parties protect your information in a manner consistent with POPIA.

5. International transfers

Some of our service providers (such as website plugins, email platforms, or cloud hosting) may process or store data outside of South Africa. Where this occurs, we take reasonable steps to ensure that adequate protection is in place, consistent with the requirements of POPIA.

6. Marketing communications

We will only send you marketing emails, newsletters or promotional communications if you have explicitly opted in to receive them. In line with Section 69 of POPIA, we will not send unsolicited electronic marketing communications.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any marketing email, or by contacting us directly at annetjie@bakgatplante.co.za

Opting out of marketing communications will not affect your ability to receive transactional emails related to your orders.

7. How long we keep your information (Retention)

We keep your personal information only for as long as necessary for the purpose for which it was collected, or as required by law. In general:

  • Order records — kept for a minimum of 5 years for accounting and legal compliance purposes
  • Account information — kept for as long as your account is active; you may request deletion at any time
  • Marketing consent records — kept for as long as you remain on our mailing list, plus a reasonable period thereafter

When your personal information is no longer required, we will delete or anonymise it securely.

8. Cookies

Our website uses cookies — small text files stored on your device — to help the website function correctly and to understand how visitors use it. Cookies we use may include:

  • Essential cookies — required for the website and shopping cart to work
  • Analytics cookies — to understand how visitors navigate the site (e.g. Google Analytics, if used)
  • Preference cookies — to remember your settings

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website, including the checkout process.

9. Your rights under POPIA

As a data subject under POPIA (Section 5), you have the following rights regarding your personal information:

  • Right to be notified — to be informed that your personal information is being collected and how it will be used
  • Right of access — to request a copy of the personal information we hold about you
  • Right to correction — to request that we correct inaccurate or incomplete information
  • Right to deletion — to request that we delete your personal information, subject to our legal obligations to retain certain records
  • Right to object — to object to the processing of your personal information
  • Right to lodge a complaint — to complain to the South African Information Regulator if you believe we have violated your rights

To exercise any of these rights, please contact us at annetjie@bakgatplant.co.za. We will respond within a reasonable time and in any event within 30 days.

10. How we protect your information (Security)

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. These include:

  • Secure HTTPS encryption on our website
  • Password-protected systems and accounts
  • Limited access to personal information on a need-to-know basis

In the event of a data breach that affects your rights, we will notify you and the South African Information Regulator as required by POPIA.

11. Children’s privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Contact the Information Regulator

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the South African Information Regulator:

The Information Regulator (South Africa) Website: www.inforegulator.org.za Email: inforeg@justice.gov.za Tel: 010 023 5207

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated version will be published on our website with a revised “Last updated” date. We encourage you to review this policy periodically.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Information Officer at:

Email: annetjie@bakgatplante.co.za